"Omotenashi" - The Spirit of Japanese Hospitality
In the Japanese language, there is a word, “Omotenashi”. It means to welcome guests from the heart, and this word represents the spirit of Japanese hospitality.
"Omotenashi" represents a considerate and compassionate mindset that sees hosting as much more than a mere task.
It is about stepping aside from seeing all customers as one, and thinking from the perspective of each unique customer in front of you, about how you can cater to them, and what type of happiness or comfort you can provide.
It is to welcome every valued customer with more than just courtesy or manners, to welcome them with your heart.
This is the spirit of “Omotenashi", and we believe that this is the key to realizing our mission,“Delivering Wow, Sharing Happiness”